There is a new hotel/casino in Vegas called Red Rock Station. It was much hyped prior to its opening as the most luxurious casino off the Strip -- and it is. It is also the rudest off the Strip, which is why it gets special mention in my blog.
They cater to locals, and all the locals I've spoken with about it have at least one bad experience with rudeness either in the bars or the restaurants. As far as the gambling tables go, the service isn't much better. The other night, a pal went there, sat at the black jack table, started playing, ordered a glass of wine and got wine served in a water glass. When she complained, the waitress shrugged and said, "that's how we do it here."
Let me tell you how else they do it there.
This morning, hubby and I ate breakfast at the Grand Cafe, which should be renamed Grand Screw Up Cafe. There was a child inside screaming aimlessly, with white trash parents who were incapable of even thinking of disciplining the child. I complained to a waiter as he passed by, and asked him to talk to management. He did. I'll give him that. Then the waiter, and two managers stood there and stared at the child, sometimes glancing at me to see if I left yet. They did nothing but stand there and stare. It was a classic case of "do nothing and maybe the problem will go away." The child kept screaming, customers kept shaking their head, and the white trash parents sat there ignorant as can be. The two manager, never even offered me an apology, not even an apology laced in truth: "I'm sorry, lady, but the happiness of the ignorant white trash parents and their horrid, screaming child is way more important to us than you repeat businesss."
Earlier, when we had ordered, my husband asked for the "egg skillet with bacon." The waiter said, "the egg skillet with bacon. Right?"
"Yes."
Many, many moons later, he brought out the egg skillet, sans bacon.
"I asked for bacon," Hubby said.
"But you ordered the egg skillet. That doesn't come with bacon."
"But I ordered bacon."
The waiter said, "then you should have ordered the bacon skillet." The waiter never heard the maxim that the customer is always right, especially when they are wrong.
Hubby got his bacon, but afterwards, when the bill came, the waiter felt he needed to educate us. He brought out a menu. "See, next time you want to order the bacon skillet," he said.
"That's okay," I said. "You don't have to do this." That was my attempt at being nice. "This isn't college, dumbass," is what I wanted to say. "Don't lecture us you sniveling moron," is what I should have said. Instead, I got up and walked out, leaving Hubby to fend for himself. Besides, I really couldn't hear as that horrid child was still screaming aimlessly.
We will never go back, as this is our 2nd bad encounter at the Grand Screw Up. We may gamble at Red Rock in the future, and we may even drink at the Onyx Bar (because they treat us right), but I will not drink wine from a water glass, no matter "how they do things."
I have many more stories about this casino, like how they gave away my pal's charge card at the Lucky Bar to the wrong customer and didn't even apologize - this was after he had run up a tab of $1,000 bucks. If this were Iran, I'd say that was fine behavior, but for the swankiest hotel/casino off the Strip? That is just jackass rudeness.
They say God is in the details. I say Good Service is in the details. Red Rock Casino in Las Vegas, you may look glamorous, but you lack the needed details.
